Complaints and Regulatory Information

1. How to make a complaint

If you are dissatisfied with our services, please contact us:

• Snowflow Capital Ltd
• International House, 10 Beaufort Court, Admirals Way, London, Greater London, England, E14 9XL
• Email: info@snowflow.co.uk
• Phone: [Phone Number]
• Online: [Complaints Portal Link]

When making a complaint, please provide:

• your full name and account or company details;
• the date and description of the issue;
• details of any relevant transactions;
• what you would like us to do to resolve the issue.

2. Our complaints process

2.1 We aim to acknowledge complaints within 2 Business Days.

2.2 For complaints relating to payment services or e-money, we will issue a final response within 15 Business Days. For other complaints, we will issue a final response within 8 weeks. If we cannot meet these timescales, we will explain the reason and provide an expected resolution date.

3. If you are not satisfied

If you are not satisfied with our final response, or if we do not respond within the required timescale, you may be able to refer your complaint to:

• Financial Ombudsman Service
• Exchange Tower, London E14 9SR
• Phone: 0800 023 4567 or 0300 123 9 123
• Website: financial-ombudsman.org.uk

You must normally refer your complaint to the Financial Ombudsman Service within six months of receiving our final response.

4. Regulatory status

Coming Soon